Commentary on almost everything
Insurers need to resolve the Doolittle Dilemma. Words continually cascade through the operations of insurance firms. Words are the essence of an insurance firm’s analog and digital existence. Increasingly more words (whether written, spoken, or captured in applications and other documents) are flowing into, out of, and through the value chains that constitute the strategic,… Read more
Where is our money going? Are we still investing 75% or more of our technology budget maintaining our legacy systems? Well, we have rationalized some of our legacy systems. We only have at most 10 of each of our core administration systems. We might get down to four billing systems by years-end. We’re punching forward… Read more
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