Seamless interconnections: The fragility of interdependence

"Pathogen outbreaks are an emergent property of global 21st century society," Dr. Richard Hatchett, Executive Director, Coalition for Epidemic Preparedness (CEPI), Bloomberg BusinessWeek, February 13, 2020 As a society, we are obviously becoming increasingly more interconnected. Most of the time, we don't realize the fragility caused by our interdependence on our panoply of linkages and… Continue reading Seamless interconnections: The fragility of interdependence

Platform Possibilities for Insurance Sales

All of us - people and businesses - leverage, in some degree, the reality that the marketplace is rapidly becoming an interconnected mobile, digital network. IP-enabled smartphones and tablets (and watches), owned and used by millions of people across the planet, enable a never-ending flow of data, knowledge, and business transactions throughout this network. One… Continue reading Platform Possibilities for Insurance Sales

Insurers Need to Resolve the Doolittle Dilemma

The Doolittle Dilemma: As Eliza Doolittle sang in the "My Fair Lady" musical song 'Show Me: "Words! Words! Words! I'm so sick of words! First from him, now from you! Is that all you blighters can do?" Insurers need to resolve the Doolittle Dilemma. Words continually cascade through the operations of insurance firms. Words are… Continue reading Insurers Need to Resolve the Doolittle Dilemma

Overheard insurance conversations from 2025

Reporting in from 2025 I wanted to note some of the conversations I overheard while listening to the panoply of microphones I planted in some tables and walls of several P&C and L&A insurance companies. Just snippets really but I thought other insurance industry people might be interested ... Where is our money going? Are… Continue reading Overheard insurance conversations from 2025

Business Models, Moats, & Start-ups: An Insurance Analyst Perspective

One future post I plan to write will focus on whether the insurance industry should operate like Netflix or Amazon. There is, of course, one glaring difference between the products and services of the insurance industry and either of the other two companies: insurance is NOT a commodity. This remains true regardless of the insurance… Continue reading Business Models, Moats, & Start-ups: An Insurance Analyst Perspective

From Concept to Client (and Back Again): Challenges of Insurance Product Development

This is a companion post to my January 16, 2020 post titled "Re-perceiving Kotler's product framework for insurers." I wrote: Insurance products currently do a lot of heavy lifting for insurance carriers. Insurers should expect products to do much more to strengthen competitive success. Insurance products are meant to simultaneously attract customers and generate profitable… Continue reading From Concept to Client (and Back Again): Challenges of Insurance Product Development