Some Thoughts – Insurance and Otherwise – Triggered by COVID-19

As some of you know, I've begun writing a book about insurance and technology. I've got a more descriptive title which I plan to keep under wraps until the book is finished near the end of September 2021. I'm grateful to Wells Media Group for agreeing to publish, market, and distribute it. They are quite… Continue reading Some Thoughts – Insurance and Otherwise – Triggered by COVID-19

Instacart: Lessons for P&C Insurance Claim Management

Continuing to live with our COVID-19 lock-down / self-isolate / stay-at-home experience just like most of the world, we have tried both delivery from a local grocery store and Instacart. We were happy with both services. However, I believe that Instacart has lessons for P&C insurance claim management, particularly if the insurance company or third-party… Continue reading Instacart: Lessons for P&C Insurance Claim Management

I am writing a book about insurance & technology

I have decided to write a book about the relationship between insurance and technology. Wells Media Group (WMG) and I have entered into an agreement where WMG will publish, market, and distribute the book as a paper book, ebook, and audio book when it is finished. I plan to keep the working title secret until… Continue reading I am writing a book about insurance & technology

Simplified Risk Flow of Commercial P&C Insurance Purchase

I'm not sure if this will help the many threads of whether Business Interruption (BI) should or should not be covered if the commercial P&C insurance policy excludes BI claims from being triggered by bacteria / viruses / pathogens but ... ... I thought an illustrative visual diagram of a simplified risk flow capturing the… Continue reading Simplified Risk Flow of Commercial P&C Insurance Purchase

Should Insurers Use an Amazon or Netflix Business Model?

I've seen many insurance trade press articles or social media posts asking why insurers aren't using either an Amazon or Netflix business model. The articles or posts mention that Amazon and Netflix are massively successful, are driven by a strong customer focus, have operations throughout the globe, and, equally importantly, conduct commerce using web-based mobile… Continue reading Should Insurers Use an Amazon or Netflix Business Model?