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The Myth of the Digital Insurer

Myths through the ages Myths are, always have been, and always will be an intrinsic element of human society.  Myths like the Golden Fleece, Minotaurs, Unicorns, Cupid, Excalibur, and thousands of others have taken center stage in different segments of human life at different times, disappeared, and been replaced by newer tales and folklore.  Myths… Continue reading The Myth of the Digital Insurer

PERSONAL POST – A June 2021 Update of Santa Fe Restaurants (My lists)

The restaurant scene in Santa Fe, New Mexico remains as robust and diversified as ever. Yes, some restaurants closed during the Covid-19 pandemic but it seems quite a few of them have either reopened or will reopen in early July. (Our State is fully reopening as of July 1, 2021). Some new restaurants began operating… Continue reading PERSONAL POST – A June 2021 Update of Santa Fe Restaurants (My lists)

Digital Twins: A manufacturing solution for P&C property insurers

When insurers need to know about property risks Note: I realize that the last time period in the list below could be wrong because I always get claims made versus claim occurrence mixed up. (I don't know how to calculate IBNR either but I understand it requires a dark, stormy night, the entrails of a… Continue reading Digital Twins: A manufacturing solution for P&C property insurers

Reckless for an insurer to manage itself as one or more of its technologies

I'm going to go out on a limb and state that it is reckless (myopic ?) for an insurance carrier to manage itself as if it was one of its current - or future - component technologies or technology applications. What do I mean? Far too many people write that an insurance carrier is a… Continue reading Reckless for an insurer to manage itself as one or more of its technologies

Insurance Industry Realities That Go Unsaid

There are several realities of the insurance industry that go unsaid. But I think from time to time, these realities need to be mentioned upfront. I understand why these realities go unsaid: insurance professionals know they don't need to be discussed. And I certainly understand that. After I graduated from New Mexico State University with… Continue reading Insurance Industry Realities That Go Unsaid

My Six-Point Pledge as a technology-focused insurance industry analyst

I've been fortunate to have been a technology-focused insurance industry analyst since 1997 launching and/or guiding analyst practices in the US and the UK. I've been even more fortunate to work with solid and thoughtful technology-focused insurance analysts at The Meta Group, Financial Insights (IDC), and Ovum (now known as Omdia). I pledge to my… Continue reading My Six-Point Pledge as a technology-focused insurance industry analyst

An insurance carrier might realize it is not a digital insurer if … (with respect of and apologies to Jeff Foxworthy)

An insurance carrier might realize it is not a digital insurer if any department: uses a fax machineuses 2, 3, or 4+ ring-bindersuses filing cabinetsuses paperuses file foldersprints out company procedure manualsuses paper clipsuses paper bindersuses staplersuses stapler removersuses typewritersuses postal mail to send documents to insurance agents / brokersuses postal mail to send documents… Continue reading An insurance carrier might realize it is not a digital insurer if … (with respect of and apologies to Jeff Foxworthy)

If I Only Had a Brain …

Often, I feel like the Scarecrow from the Wizard of Oz when he said several times “if I only had a brain” particularly concerning the shape and nature of the P&C insurance industry in the next five or 10 years. There seems to be no end to the many prognostications that incumbent carriers are in… Continue reading If I Only Had a Brain …

The evolving ease of using voice recognition solutions

Voice recognition has come a long way since I became acquainted with it. Back in the late 1980s / early 1990s, I was a management consultant with Arthur D. Little based in the US headquarters in Acorn Park (Cambridge, Ma). Some colleagues and I took a short trip to BBN's headquarters in Fresh Pond in… Continue reading The evolving ease of using voice recognition solutions