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Insurance Industry Realities That Go Unsaid

There are several realities of the insurance industry that go unsaid. But I think from time to time, these realities need to be mentioned upfront. I understand why these realities go unsaid: insurance professionals know they don't need to be discussed. And I certainly understand that. After I graduated from New Mexico State University with… Continue reading Insurance Industry Realities That Go Unsaid

My Six-Point Pledge as a technology-focused insurance industry analyst

I've been fortunate to have been a technology-focused insurance industry analyst since 1997 launching and/or guiding analyst practices in the US and the UK. I've been even more fortunate to work with solid and thoughtful technology-focused insurance analysts at The Meta Group, Financial Insights (IDC), and Ovum (now known as Omdia). I pledge to my… Continue reading My Six-Point Pledge as a technology-focused insurance industry analyst

An insurance carrier might realize it is not a digital insurer if … (with respect of and apologies to Jeff Foxworthy)

An insurance carrier might realize it is not a digital insurer if any department: uses a fax machineuses 2, 3, or 4+ ring-bindersuses filing cabinetsuses paperuses file foldersprints out company procedure manualsuses paper clipsuses paper bindersuses staplersuses stapler removersuses typewritersuses postal mail to send documents to insurance agents / brokersuses postal mail to send documents… Continue reading An insurance carrier might realize it is not a digital insurer if … (with respect of and apologies to Jeff Foxworthy)

If I Only Had a Brain …

Often, I feel like the Scarecrow from the Wizard of Oz when he said several times “if I only had a brain” particularly concerning the shape and nature of the P&C insurance industry in the next five or 10 years. There seems to be no end to the many prognostications that incumbent carriers are in… Continue reading If I Only Had a Brain …

The evolving ease of using voice recognition solutions

Voice recognition has come a long way since I became acquainted with it. Back in the late 1980s / early 1990s, I was a management consultant with Arthur D. Little based in the US headquarters in Acorn Park (Cambridge, Ma). Some colleagues and I took a short trip to BBN's headquarters in Fresh Pond in… Continue reading The evolving ease of using voice recognition solutions

The Beginning of the P&C Insurance Claim Management Process

It is hard to believe, even for insurance industry professionals, that First Notice of Loss (FNL) is the beginning of the P&C insurance claim management process. But that is too myopic a perspective. The beginning of the P&C insurance claim management process is the underwriting process that determines acceptance or rejection of a risk (or… Continue reading The Beginning of the P&C Insurance Claim Management Process

Your company is a platform company ? Really ?

When I became a management consultant with Arthur D. Little and years later switched to a new part of my career when I became a technology-focused insurance industry analyst (First with The Meta Group, then to IDC, and eventually to Ovum [now Omdia]) there were several 'fundamental' questions I thought about regarding technology firms. One… Continue reading Your company is a platform company ? Really ?

The insurance industry is replete with archipelagos

COVID-19 has accelerated guidance (or suggestions or recommendations) for insurers to accelerate their initiatives to reshape their various business, financial, and customer-facing operations to 'be digital.' I have a hunch that what has actually accelerated is the 'doom-and-gloom' wailings from analysts, consultants, journalists, and technology firms to their insurance company clients and prospects (rather than… Continue reading The insurance industry is replete with archipelagos