I’m now in my seventh decade and have enjoyed listening to music, reading, writing, and delivering presentations for most of those years.
My love of current and emerging technology and thinking about how these technologies do or could impact society and commerce, specifically insurance commerce, gets me out of bed every morning. That love has been the basis of how I have earned my income throughout most of my life and it continues to bring me joy.
Throughout my career, and specifically during my two plus decades as a technology-focused insurance industry analyst, I have researched, written, and delivered presentations around the world about the current and potential future impact of known and emerging technology on insurance customers, channels, companies, and markets.
My conceptual thinking has been shaped by reading the work of several people including Vannevar Bush, Marshall McLuhan, Alan Kay, Kevin Kelly, Peter Schwartz, Don Tapscott, Eric Brynjolfsson, and Sangeet Paul Choudary.
I’ll continue to write about one or more elements of my favorite triad: society, insurance, and technology. Fueling my posts will be ideas and frameworks that I have worked on throughout my career augmented with my opinions about the current and potential applications of emerging technologies.
I promise not to be a cheerleader for any technology or the application(s) of any technology. My focus will remain thinking and writing about how technology applications enable insurance firms to get-and-keep customers while simultaneously generating profit according to the metrics of the insurance lines of business the insurance firm conducts commerce.
I’m thankful for my decades of insurance industry experience, including the last two decades leading and participating in technology-focused insurance industry strategic practices. It was apparent after I had experience (on the business side) of most major lines of insurance that achieving hockey-stick growth has absolutely nothing to do with the financial success of an insurance firm (whether it is a startup or an incumbent). The market dynamics of each major line of insurance put a lie to that thinking.