I've seen many insurance trade press articles or social media posts asking why insurers aren't using either an Amazon or Netflix business model. The articles or posts mention that Amazon and Netflix are massively successful, are driven by a strong customer focus, have operations throughout the globe, and, equally importantly, conduct commerce using web-based mobile… Continue reading Should Insurers Use an Amazon or Netflix Business Model?
One future post I plan to write will focus on whether the insurance industry should operate like Netflix or Amazon. There is, of course, one glaring difference between the products and services of the insurance industry and either of the other two companies: insurance is NOT a commodity. This remains true regardless of the insurance… Continue reading Business Models, Moats, & Start-ups: An Insurance Analyst Perspective