I've seen many insurance trade press articles or social media posts asking why insurers aren't using either an Amazon or Netflix business model. The articles or posts mention that Amazon and Netflix are massively successful, are driven by a strong customer focus, have operations throughout the globe, and, equally importantly, conduct commerce using web-based mobile… Continue reading Should Insurers Use an Amazon or Netflix Business Model?
There is, of course, one glaring difference between the products and services of the insurance industry and either of the other two companies: insurance is NOT a commodity. This remains true regardless of the insurance line of business we are discussing. That reality comes into play when thinking about and discussing all three entities: insurers,… Continue reading Business Models, Moats, & Start-ups: An Insurance Analyst Perspective