The Beginning of the P&C Insurance Claim Management Process

It is hard to believe, even for insurance industry professionals, that First Notice of Loss (FNL) is the beginning of the P&C insurance claim management process. But that is too myopic a perspective. The beginning of the P&C insurance claim management process is the underwriting process that determines acceptance or rejection of a risk (or… Continue reading The Beginning of the P&C Insurance Claim Management Process

Wrangling Rabbits: Why Insurers Can’t Change Faster

Warning: some of the information in my post is based on information that is six to seven years old. In 2012 and 2013 I was an analyst with Ovum responsible for guiding their global insurance research stream. During both of those years, Ovum sent me to Sydney for a week to meet insurance clients and… Continue reading Wrangling Rabbits: Why Insurers Can’t Change Faster