The Insurance Industry’s Fundamental Persistent Objective

The insurance industry has one overarching fundamental persistent objective: getting and keeping sufficient scale comprised of clients who have a high likelihood of generating profit. Of course, I mean "profit" as described or defined by the metrics of the insurance lines of business each insurance company conducts commerce. Scale for the sake of scale is… Continue reading The Insurance Industry’s Fundamental Persistent Objective

Shift to (Uninsurable) Severity

A few weeks ago, I saw a LinkedIn post from Dr. Robert Hartwig that discussed his testimony to one of the US Senate's subcommittees about the uninsurability of Business Income from the Covid-19 pandemic. Seeing that LinkedIn post, and reading his testimony, triggered my ongoing belief that uninsurability of certain risks has been happening more… Continue reading Shift to (Uninsurable) Severity

The Myth of the Digital Insurer

Myths through the ages Myths are, always have been, and always will be an intrinsic element of human society.  Myths like the Golden Fleece, Minotaurs, Unicorns, Cupid, Excalibur, and thousands of others have taken center stage in different segments of human life at different times, disappeared, and been replaced by newer tales and folklore.  Myths… Continue reading The Myth of the Digital Insurer

Reckless for an insurer to manage itself as one or more of its technologies

I'm going to go out on a limb and state that it is reckless (myopic ?) for an insurance carrier to manage itself as if it was one of its current - or future - component technologies or technology applications. What do I mean? Far too many people write that an insurance carrier is a… Continue reading Reckless for an insurer to manage itself as one or more of its technologies

Insurance Industry Realities That Go Unsaid

There are several realities of the insurance industry that go unsaid. But I think from time to time, these realities need to be mentioned upfront. I understand why these realities go unsaid: insurance professionals know they don't need to be discussed. And I certainly understand that. After I graduated from New Mexico State University with… Continue reading Insurance Industry Realities That Go Unsaid

My Six-Point Pledge as a technology-focused insurance industry analyst

I've been fortunate to have been a technology-focused insurance industry analyst since 1997 launching and/or guiding analyst practices in the US and the UK. I've been even more fortunate to work with solid and thoughtful technology-focused insurance analysts at The Meta Group, Financial Insights (IDC), and Ovum (now known as Omdia). I pledge to my… Continue reading My Six-Point Pledge as a technology-focused insurance industry analyst

If I Only Had a Brain …

Often, I feel like the Scarecrow from the Wizard of Oz when he said several times “if I only had a brain” particularly concerning the shape and nature of the P&C insurance industry in the next five or 10 years. There seems to be no end to the many prognostications that incumbent carriers are in… Continue reading If I Only Had a Brain …

The Beginning of the P&C Insurance Claim Management Process

It is hard to believe, even for insurance industry professionals, that First Notice of Loss (FNL) is the beginning of the P&C insurance claim management process. But that is too myopic a perspective. The beginning of the P&C insurance claim management process is the underwriting process that determines acceptance or rejection of a risk (or… Continue reading The Beginning of the P&C Insurance Claim Management Process

The insurance industry is replete with archipelagos

COVID-19 has accelerated guidance (or suggestions or recommendations) for insurers to accelerate their initiatives to reshape their various business, financial, and customer-facing operations to 'be digital.' I have a hunch that what has actually accelerated is the 'doom-and-gloom' wailings from analysts, consultants, journalists, and technology firms to their insurance company clients and prospects (rather than… Continue reading The insurance industry is replete with archipelagos

I am writing a book about insurance & technology

I have decided to write a book about the relationship between insurance and technology. Wells Media Group (WMG) and I have entered into an agreement where WMG will publish, market, and distribute the book as a paper book, ebook, and audio book when it is finished. I plan to keep the working title secret until… Continue reading I am writing a book about insurance & technology