Maria Mioduszewska’s Digital Banking LinkedIn Post: Fulfilling Her Request for My Comments

Maria’s two requests of me María asked me to comment based on 1) being a banking customer (what do I want or expect from my bank) and 2) as a manager. My reply as a banking customer was too long to put on her LinkedIn post so I wrote a LinkedIn post referencing Maria’s post… Continue reading Maria Mioduszewska’s Digital Banking LinkedIn Post: Fulfilling Her Request for My Comments

Video Solutions Can Improve the Insurance Customer Experience

The following post is based on one of my 2016 technology-focused insurance industry reports. Insurers are slowly beginning to use video solutions to improve CX by more actively supporting the insurance customer journey. Many of the video solutions enable insurers to create an “interlude of immediacy” by engaging customers in a personalized, one-on-one manner. All… Continue reading Video Solutions Can Improve the Insurance Customer Experience

Pitney Bowes Sold ‘MapInfo’ to Syncsort. Or did it?

On August 26, 2019 Syncsort acquired Pitney Bowes' Software Solutions Business. For me, this wasn't another acquisition transaction to read about and then move on to other matters. I’m writing this post because geospatial trends have been one of my focus areas throughout my insurance career. ---------------------------------------- We live in two worlds: digital and analogue… Continue reading Pitney Bowes Sold ‘MapInfo’ to Syncsort. Or did it?

CX-Shaped Life Insurance Geospatial Initiatives

I began my insurance career as a life insurance actuarial student. The key words are "began" and "student." I enjoyed my time with John Hancock as an actuarial student before I was drafted into the Army. One force was definitely driven into me as an actuarial student: learning how to study and specifically 'reading' an… Continue reading CX-Shaped Life Insurance Geospatial Initiatives