Seamless interconnections: The fragility of interdependence

"Pathogen outbreaks are an emergent property of global 21st century society," Dr. Richard Hatchett, Executive Director, Coalition for Epidemic Preparedness (CEPI), Bloomberg BusinessWeek, February 13, 2020 As a society, we are obviously becoming increasingly more interconnected. Most of the time, we don't realize the fragility caused by our interdependence on our panoply of linkages and… Continue reading Seamless interconnections: The fragility of interdependence

The Life-Blood of Insurance Customer Service Is …

The life-blood of insurance customer service is people. I'll say it again: People. Let me repeat it....... People. Not an app, algorithm, AI, or a VA The life-blood of customer service is not an app, not an algorithm, not an AI initiative (inclusive of machine learning, cognitive computing, and/or neural nets), and not virtual assistants… Continue reading The Life-Blood of Insurance Customer Service Is …