Tag: physical artifacts

Seamless interconnections: The fragility of interdependence

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"Pathogen outbreaks are an emergent property of global 21st century society," Dr. Richard Hatchett, Executive Director, Coalition for Epidemic Preparedness (CEPI), Bloomberg BusinessWeek, February 13, 2020 As a society, we are obviously becoming increasingly more interconnected. Most of the time, we don't realize the fragility caused by our interdependence on our panoply of linkages and… Continue reading Seamless interconnections: The fragility of interdependence

The Life-Blood of Insurance Customer Service Is …

Barry3 Comments

The life-blood of insurance customer service is people. I'll say it again: People. Let me repeat it....... People. Not an app, algorithm, AI, or a VA The life-blood of customer service is not an app, not an algorithm, not an AI initiative (inclusive of machine learning, cognitive computing, and/or neural nets), and not virtual assistants… Continue reading The Life-Blood of Insurance Customer Service Is …