Joining the Mad Hatter's Tea Party
Myths through the ages Myths are, always have been, and always will be an intrinsic element of human society. Myths like the Golden Fleece, Minotaurs, Unicorns, Cupid, Excalibur, and thousands of others have taken center stage in different segments of human life at different times, disappeared, and been replaced by newer tales and folklore. Myths… Continue reading The Myth of the Digital Insurer (From 2021)
"Pathogen outbreaks are an emergent property of global 21st century society," Dr. Richard Hatchett, Executive Director, Coalition for Epidemic Preparedness (CEPI), Bloomberg BusinessWeek, February 13, 2020 As a society, we are obviously becoming increasingly more interconnected. Most of the time, we don't realize the fragility caused by our interdependence on our panoply of linkages and… Continue reading Seamless interconnections: The fragility of interdependence
The life-blood of insurance customer service is people. I'll say it again: People. Let me repeat it....... People. Not an app, algorithm, AI, or a VA The life-blood of customer service is not an app, not an algorithm, not an AI initiative (inclusive of machine learning, cognitive computing, and/or neural nets), and not virtual assistants… Continue reading The Life-Blood of Insurance Customer Service Is …
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