Joining the Mad Hatter's Tea Party
We moved from the Boston, Massachusetts area two and a half years ago to our new home in Santa Fe, New Mexico. As a native Bostonian, this move represented somewhat of a transition of culture and, obviously, environment. Only 'somewhat" because I had lived in southern New Mexico decades ago thanks to the US Army… Continue reading A Santa Fe Photographic Interlude
The concepts of product, service, solution, and experience From my early days as an insurance management consultant, I thought about 'product', 'service', 'solution' and 'experience'. Many decades ago, I developed a visual that had the four concepts in a step-ladder format: product at the bottom, followed by service, followed by solution and followed by experience.… Continue reading It’s Always About Experience
Warning: some of the information in my post is based on information that is six to seven years old. In 2012 and 2013 I was an analyst with Ovum responsible for guiding their global insurance research stream. During both of those years, Ovum sent me to Sydney for a week to meet insurance clients and… Continue reading Wrangling Rabbits: Why Insurers Can’t Change Faster
Quick introduction I recently published a report profiling six Earth Observation (i.e. NewSpace) firms that included how each firm goes-to-market, their target markets, their capabilities, and other attributes. When I learned that IoT is the essence of one of the six firms - Fleet Space Technologies, headquartered in Australia - I became very interested. Why?… Continue reading IoT + NewSpace = Fleet Space Technologies
A high-level perspective of the IoT Digital Gaia emerges Gaia, or the Gaia Hypothesis, proposed by chemist James Lovelock and co-developed by microbiologist Lynn Margulis in the 1970s, states “that organisms interact with their inorganic surroundings on Earth to form a self-regulating, complex system that contributes to maintaining the conditions for life on the planet.” … Continue reading The IoT Creates New Insurance Product and Service Opportunities
The concepts of ‘what and where’ are intimately tied together as one interdependent whole throughout the decision-making processes to get and keep insurance customers. Although the insurance industry is not homogenous, the two intertwined concepts of assets at risk and location-based risks of the assets are at play throughout each major line of insurance. (Re)insurers… Continue reading NewSpace: An Insurance Industry Perspective
Do insurers need to keep up with the pace of technology change? How should insurers prepare to maintain (or exceed) the pace of technology? I think we should consider some questions before providing any answers. The illustration below captures four selected areas that the pace of technology changes impacts. But before diving in, I have… Continue reading Pace of Technology Change
The Mad Hatter's Tea Party in Wonderland represents chaos. Possibly chaos of a barely controlled nature, but chaos nevertheless. During the last twenty plus years as a technology-focused insurance industry analyst, I have often felt like Alice striving to understand the illogical posturing and shifting positions of many of the emerging technology firms at the… Continue reading Why the Mad Hatter’s Tea Party?
I’m now in my seventh decade and have enjoyed listening to music, reading, writing, and delivering presentations for most of those years. My love of current and emerging technology and thinking about how these technologies do or could impact society and commerce, specifically insurance commerce, gets me out of bed every morning. That love has… Continue reading About me
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