Joining the Mad Hatter's Tea Party
I've seen many insurance trade press articles or social media posts asking why insurers aren't using either an Amazon or Netflix business model. The articles or posts mention that Amazon and Netflix are massively successful, are driven by a strong customer focus, have operations throughout the globe, and, equally importantly, conduct commerce using web-based mobile… Continue reading Should Insurers Use an Amazon or Netflix Business Model?
Society is faced with a pathogen that currently has no treatment and no vaccine. We each have to realize how highly infectious this pathogen is even though people may not be showing symptoms that they are infected. College-age youth, at least in the US, is demonstrating its collective stupidity, ignorance, and irresponsibility by gathering in… Continue reading COVID-19: A Few Thoughts
"Pathogen outbreaks are an emergent property of global 21st century society," Dr. Richard Hatchett, Executive Director, Coalition for Epidemic Preparedness (CEPI), Bloomberg BusinessWeek, February 13, 2020 As a society, we are obviously becoming increasingly more interconnected. Most of the time, we don't realize the fragility caused by our interdependence on our panoply of linkages and… Continue reading Seamless interconnections: The fragility of interdependence
The Doolittle Dilemma: As Eliza Doolittle sang in the "My Fair Lady" musical song 'Show Me: "Words! Words! Words! I'm so sick of words! First from him, now from you! Is that all you blighters can do?" Insurers need to resolve the Doolittle Dilemma. Words continually cascade through the operations of insurance firms. Words are… Continue reading Insurers Need to Resolve the Doolittle Dilemma
Reporting in from 2025 I wanted to note some of the conversations I overheard while listening to the panoply of microphones I planted in some tables and walls of several P&C and L&A insurance companies. Just snippets really but I thought other insurance industry people might be interested ... Where is our money going? Are… Continue reading Overheard insurance conversations from 2025 (Updated 1/27/2021)
This blog post brought to you by insurance industry, investor, and entrepreneurial discussions of Netflix and Amazon. There is, of course, one glaring difference between the products and services of the insurance industry and either of Netflix and Amazon: insurance is NOT a commodity. This remains true regardless of the insurance line of business we… Continue reading Business Models, Moats, & Start-ups: An Insurance Analyst Perspective
This is a companion post to my January 16, 2020 post titled "Re-perceiving Kotler's product framework for insurers." I wrote: Insurance products currently do a lot of heavy lifting for insurance carriers. Insurers should expect products to do much more to strengthen competitive success. Insurance products are meant to simultaneously attract customers and generate profitable… Continue reading From Concept to Client (and Back Again): Challenges of Insurance Product Development
Insurance products currently do a lot of heavy lifting for insurance carriers. Insurers should expect products to do much more to strengthen competitive success. Insurance products are meant to simultaneously attract customers and generate profitable premium flows throughout the product's existence on the carrier's books. Insurance products, taken as a complete portfolio, also represent a… Continue reading Re-perceiving Kotler’s product framework for insurers
Summary: Visualize a meter that ranges from No Change (1) to Total Transformation (10), I expect the actual realistic changes to the 2020 Insurance Industry meter to register somewhere between 1 and 2. Thinking about and creating the insurance industry trends for the next year was always a fun exercise whether I was at The… Continue reading My realistic expectations for the 2020 insurance industry
I thought some folks might want to see some of the views we have of the Jemez Mountains from the backyard of our Santa Fe home. I took these pictures with my iPad 2 (5th generation), software version 13.3. I'm curious what pictures from this year's 2020 Apple iPhone 12 will look like in my… Continue reading View of Jemez Mountains from our Santa Fe Home
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