Joining the Mad Hatter's Tea Party
Media Streaming Services Are Hot ! Now that’s an understatement! We all know and all are experiencing the continuing ‘hotness’ of consumer media subscription-based streaming services. Netflix already has competition from Amazon Prime and HULU but got more competition when Disney + and Apple + jumped into the streaming party in November 2019 in the… Continue reading Consumer Subscription – Based Streaming Services (Not So New!)
(A short thought piece) We are entering an era of digital fluidity. An era of data in motion and more specifically, in graceful and flexible motion available to be accessed, consumed, and shared as people need on an anytime, anywhere, and any how basis. We're not there yet. But the era of digital fluidity is… Continue reading Era of Digital Fluidity
This post is about creating a technology-focused insurance industry analyst research framework ... But first, the analyst research agenda As an technology-focused insurance industry analyst, whether working for another analyst firm or for my own analyst firm, clients always asked for our annual research agenda. Clients, insurance firm and technology firm clients, rightfully wanted to… Continue reading A Technology-Focused Insurance Industry Analyst Research Framework
IoT: the savior for those wanting to 'disrupt' the insurance industry? So many gurus and their ilk looking for, hoping for, any technology or group of technologies to 'disrupt' or otherwise upend the insurance industry. One of the latest hopes for transforming the insurance industry is IoT: the Internet of Things. Unlike mobility, social media,… Continue reading Will IoT Upend the Insurance Industry? [Hint: NO!]
Quick Summary Every business, regardless of industry, only has two processes: getting customers and keeping customers. Every other process a company uses must support one or both of these two processes. Insurers, and the technology vendors that (want to) support insurers, should accept that reality by managing the insurance value chain entirely as a set… Continue reading An Insurance Customer-Facing Value Chain
The life-blood of insurance customer service is people. I'll say it again: People. Let me repeat it....... People. Not an app, algorithm, AI, or a VA The life-blood of customer service is not an app, not an algorithm, not an AI initiative (inclusive of machine learning, cognitive computing, and/or neural nets), and not virtual assistants… Continue reading The Life-Blood of Insurance Customer Service Is …
At some future time ... Might a ‘digital’ insurer eventually become a portfolio of capabilities on a chip? Perhaps on a chip in your mobile device? Why not? As long as its operations complied with insurance regulations in every jurisdiction the user of the mobile device purchased and received service for that insurance purchase it… Continue reading The Nature of the ‘Digital’ Insurer
I've been thinking about writing a book about the insurance industry and technology for quite a few years. Now that I'm retired, this is my last shot to actually do it. I see the posts that I've already published on this WordPress Blog so far - and others I still plan to write - as… Continue reading Noodlin’ About Writing a Book About Insurance Industry & Technology
Note 1: This (very long) post is an excerpt from a research report of the same title that I co-authored with Christopher Frankland in June 2018 Note 2: When you read this post, mentally replace every instance of "Virtual Assistants", "Assistants", "External Assistants", and "Internal Assistants" with Gen AI or Agentic AI. Then, consider what… Continue reading Emergence of Virtual Assistants to Support Insurance Commerce
Note: The following is an except from a report I published in 2017 for Applied Systems. My research and report focused entirely on the UK SME Commercial Insurance (eTrade) Markets. This post will be the first in a series I plan to write about the insurance industry and commerce platforms. What are platforms? A commercial… Continue reading Commerce Platforms & The Insurance Industry
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