I've been thinking about writing a book about the insurance industry and technology for quite a few years. Now that I'm retired, this is my last shot to actually do it. I see the posts that I've already published on this WordPress Blog so far - and others I still plan to write - as… Continue reading Noodlin’ About Writing a Book About Insurance Industry & Technology
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Emergence of Virtual Assistants to Support Insurance Commerce
Note 1: This (very long) post is an excerpt from a research report of the same title that I co-authored with Christopher Frankland in June 2018 Note 2: When you read this post, mentally replace every instance of "Virtual Assistants", "Assistants", "External Assistants", and "Internal Assistants" with Gen AI or Agentic AI. Then, consider what… Continue reading Emergence of Virtual Assistants to Support Insurance Commerce
Commerce Platforms & The Insurance Industry
Note: The following is an except from a report I published in 2017 for Applied Systems. My research and report focused entirely on the UK SME Commercial Insurance (eTrade) Markets. This post will be the first in a series I plan to write about the insurance industry and commerce platforms. What are platforms? A commercial… Continue reading Commerce Platforms & The Insurance Industry
Santa Fe Restaurants: My Lists
The City Different, the 'marketing tag line' of Santa Fe, definitely lives up to its marketing message. The 'difference', at least for me, is encompassed in a plethora of elements: the diversity of the population (New Mexican, Mexican, Spanish, French, Portuguese, Asians), the calmness embedded in the beauty of the mountain environment, the clear air,… Continue reading Santa Fe Restaurants: My Lists
Yes, An Insurance Company Is A Service Company
An insurance company is entirely a service company. It provides services based on a legal contract called an insurance policy. And the insurance company has the fiduciary responsibility to ONLY pay the claims, or parts of a claim, that meet the terms, conditions, and restrictions of the policy. But an insurance company is NOT a… Continue reading Yes, An Insurance Company Is A Service Company
Video Solutions Can Improve the Insurance Customer Experience
The following post is based on one of my 2016 technology-focused insurance industry reports. Insurers are slowly beginning to use video solutions to improve CX by more actively supporting the insurance customer journey. Many of the video solutions enable insurers to create an “interlude of immediacy” by engaging customers in a personalized, one-on-one manner. All… Continue reading Video Solutions Can Improve the Insurance Customer Experience
Pitney Bowes Sold ‘MapInfo’ to Syncsort. Or did it?
On August 26, 2019 Syncsort acquired Pitney Bowes' Software Solutions Business. For me, this wasn't another acquisition transaction to read about and then move on to other matters. I’m writing this post because geospatial trends have been one of my focus areas throughout my insurance career. ---------------------------------------- We live in two worlds: digital and analogue… Continue reading Pitney Bowes Sold ‘MapInfo’ to Syncsort. Or did it?
Insurers & Points of Differentiation
(Before going any further in this post, I want to state that I firmly believe that insurance, pick your favorite insurance line of business, is not a commodity. I do not intend my discussion of differentiation to imply or assert otherwise.) ------------------------------------------------------------- Do insurers differentiate themselves from each other in the minds of their customers?… Continue reading Insurers & Points of Differentiation
Technology Can Not Replace Insurance Brokers
There is a great deal of investment activity in the insurance industry. Hundreds of startup firms, insurance and technology firms, have come - and continue to come - to the insurance market. I distinguish the two types of startups by using a very straightforward - and I believe a black-and-white legal - perspective: if a… Continue reading Technology Can Not Replace Insurance Brokers
The Insurance Industry Has Always Participated in Ecosystems
In recent insurance trade articles, some so-called 'insurance experts' have stated that insurers are sitting on the sideline and waiting to join ecosystems. However, the absolute truth is that insurers, regardless of insurance line of business, have always participated in ecosystems. I wonder if what these complaining (whining?) 'experts' really mean is that incumbent insurers… Continue reading The Insurance Industry Has Always Participated in Ecosystems
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