Joining the Mad Hatter's Tea Party
The City Different, the 'marketing tag line' of Santa Fe, definitely lives up to its marketing message. The 'difference', at least for me, is encompassed in a plethora of elements: the diversity of the population (New Mexican, Mexican, Spanish, French, Portuguese, Asians), the calmness embedded in the beauty of the mountain environment, the clear air,… Continue reading Santa Fe Restaurants: My Lists
An insurance company is entirely a service company. It provides services based on a legal contract called an insurance policy. And the insurance company has the fiduciary responsibility to ONLY pay the claims, or parts of a claim, that meet the terms, conditions, and restrictions of the policy. But an insurance company is NOT a… Continue reading Yes, An Insurance Company Is A Service Company
The following post is based on one of my 2016 technology-focused insurance industry reports. Insurers are slowly beginning to use video solutions to improve CX by more actively supporting the insurance customer journey. Many of the video solutions enable insurers to create an “interlude of immediacy” by engaging customers in a personalized, one-on-one manner. All… Continue reading Video Solutions Can Improve the Insurance Customer Experience
On August 26, 2019 Syncsort acquired Pitney Bowes' Software Solutions Business. For me, this wasn't another acquisition transaction to read about and then move on to other matters. I’m writing this post because geospatial trends have been one of my focus areas throughout my insurance career. ---------------------------------------- We live in two worlds: digital and analogue… Continue reading Pitney Bowes Sold ‘MapInfo’ to Syncsort. Or did it?
(Before going any further in this post, I want to state that I firmly believe that insurance, pick your favorite insurance line of business, is not a commodity. I do not intend my discussion of differentiation to imply or assert otherwise.) ------------------------------------------------------------- Do insurers differentiate themselves from each other in the minds of their customers?… Continue reading Insurers & Points of Differentiation
In recent insurance trade articles, some so-called 'insurance experts' have stated that insurers are sitting on the sideline and waiting to join ecosystems. However, the absolute truth is that insurers, regardless of insurance line of business, have always participated in ecosystems. I wonder if what these complaining (whining?) 'experts' really mean is that incumbent insurers… Continue reading The Insurance Industry Has Always Participated in Ecosystems
Understanding a problem How do you come to understand a problem enough to resolve it effectively and efficiently? More specifically, as an insurance professional, regardless of the functional area you work in, how do you come to understand a problem? How do you share your understanding of the problem with your colleagues? How do you… Continue reading Immersion Technologies & The Insurance Industry
The insurance industry has existed in one form or another since pre-biblical times. (See Code of Hammurabi circa 1754 BC.) Throughout its existence, insurers have provided a critical value-add to society through the mitigation or management of risk. During all this time, insurers have always used technology to support their business objectives. From stone tablets… Continue reading Some Realities of Technology & the Insurance Industry
Data is the life-blood of an insurance company The insurance industry is a data engine: insurance firms create data, capture external data, process data, and output data. Stripping away the various processes of an insurance company (looking beneath the layers of processes as if an x-ray was taken of a human body), we would find… Continue reading Five Levels of Data Analysis
Any person starting an insurance firm, whether an insurance broker or insurance carrier needs to keep in mind that: No insurance line of business is a commodity. Every insurance line of business is regulated. In the US, insurance firms must comply with each of the regulations in each jurisdiction the insurance firm intends to conduct… Continue reading My advice to insurance startups
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